COVID-19 Information

Since the Covid-19 pandemic, we need to continue to be cautious and follow the direction provided by the provincial health officer (PHO), the BC Centre for Disease Control (BCCDC) and WorkSafeBC.

We have taken several steps to reduce or mitigate risk of spreading the virus.

1) COVID-19 screening & consent form
We will require everyone to complete a self screening assessment and consent form in advance of arrival. If you are feeling unwell, regardless of testing positive for Covid-19, please contact your physiotherapist to reschedule an appointment.

2) Wear a face mask
Though masks are no longer mandatory, they are appreciated. You can expect your physiotherapist to wear one while in close proximity.

3a) Arrive on time (in-clinic physiotherapy)
If you have an appointment in Merritt, please arrive 2-minutes before your scheduled treatment time. Please leave any unnecessary personal items (i.e. bags, purses) in your car. Please arrive alone.

3b) Create a suitable space (mobile physiotherapy)
Expect the therapist to arrive no more than 5-minutes before your scheduled treatment time. Please have an appropriate space for the therapist to enter and set-up, with little to no clutter.

4) Sanitize or wash your hands
Please use the hand sanitizer before, after and sometimes during your appointment. Use soap and water if your hands are visibly soiled.

5) Contactless payment, preferred
In order to avoid all contact, we are asking for payment by credit card or e-transfer. Cash is still accepted.

6) Physical distancing
To minimize the risk of the spread of the virus, please maintain a distance of at least 2 metres (6 feet) from other patients and staff at all times.

Having Symptoms?

If you have an in-person appointment, but are having symptoms of the common cold, influenza, COVID-19, or other infectious respiratory disease you must reschedule. Call 778-686-0586 or contact us or visit our booking site to reschedule your appointment. There will be no late cancellation fee when cancelling for this reason.

Please also visit the BCCDC website for up-to-date information on self-assessment (https://bc.thrive.health/covid19app/selfcheck) support. You will find other useful COVID-19 resources by calling 8-1-1 or visiting healthlinkbc.ca. If you have a chronic health condition an informational handout can be found on the BCCDC website.

When rescheduling your appointment it must be delayed until 10 days from the onset of symptoms AND until symptoms resolve, whichever is longer.

Other Helpful Resources

• Bourne PT - Mobile Physiotherapy Safety Plan
• Government of Canada
• Province of British Columbia Restart Plan
• BC Centre for Disease Control (BCCDC)
• Government of British Columbia COVID-19 Support